Okanagan Spirits aims to dispatch all online orders within 48 hours. Deliveries are anticipated between 2 - 9 business days depending on location and are delivered by Canada post. The signer of the package must be at the legal drinking age of the province receiving the shipment.
Okanagan Spirits guarantees the safe delivery of products and ensures that they are wrapped and packaged appropriately for shipment. Upon the unlikely event of breakage, a short shipment or non-delivery, please contact us on 1-888-292-5270.
Returns and Refunds
Okanagan Spirits accept the return of bottles as long as they are still sealed and have not been tampered with. Please contact us on 1-888-292-5270 so that we can rectify the situation.
Due to the heavy volume of lottery shipments, shipping time may take longer than usual.
Okanagan Spirits has the right to decline/refund a purchase made with a non-valid lottery purchase.
Adding items and Changing Orders
Providing your package has not been shipped, Okanagan Spirits can make changes to your order, please call us directly on 1-888-292-5270. If the order has been shipped, we can no longer make adjustments.
If it is more of a convenience to pick-up in store, Okanagan Spirits can have your order ready at either its Vernon or Kelowna locations. Please make note of this in your order and make sure to quote the shipping address as Okanagan Spirits Vernon or Kelowna. Customers should be aware of our store timings when picking up which may vary throughout different seasons. Identification of the purchaser will also be required upon pick-up.
Cancelling your Order
Providing your order has not been shipped, we can cancel your order and refund your card. This must be done as soon as possible as once order has been shipped it will no longer be refundable until it is returned.
Out of Stock Items
Okanagan Spirits occasionally runs out of products due to being a craft distillery. If you are waiting for a product to come back into stock please sign-up to our newsletter where we will notify our customers on the return of products.
Okanagan Spirits uses Stripe to process online orders. All forms of major credit cards and some debits are accepted by the system.